FAQ - Frequently Asked Questions
On this page you can find answers to the frequently asked questions that our customers have raised about our products and San Michele Organic Farm. Do not hesitate to contact us if you need any further assistance.
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1. Before you proceed to checkout your cart, make sure you have added wine & olive oil products in multiples of six, as each case contains six products. The beauty box and special offers can be purchased singularly without having to add items to fill a case, as they can be shipped separately.
2. It is necessary that you accept the privacy conditions.
The transaction could be considered fraudulent and blocked by the bank (especially if the order is from US). We invite you to notify the bank of the purchase and proceed with the order again.
If the result is still unsuccessful, please contact us by email to find a solution.
You can use the main credit cards (Visa, Visa Electron, Mastercard, American Express, Poste Pay) or by bank transfer (the details will appear once this payment method is selected).
Once an order has been concluded and sent it is no longer possible to cancel it. If you had any problems during the purchase, write to firstname.lastname@example.org and explain what happened. We will try our best to get back to you as soon as possible.
If you requested an invoice at the time of purchase, write us an email at email@example.com and we will send it to you.
We use patented packaging approved by the courier, designed to ensure the integrity of the shipment.
San Michele Organic is pleased to offer you free shipping with your purchase. To be able to ensure this, wine & olive oil need to be purchased by multiples of six, as each shipping case contains six bottles. You can combine wine bottles and extra virgin olive oil bottles in one case. There is no limit of case purchasing, as long as each case is filled with six items. The cart’s items for wine bottles and olive oil have to be added by multiples of six.
The beauty box and special offers can be purchased singularly without having to add items to fill a case, as they can be shipped separately. The beauty box and special offers have also free shipping.
Once the order has been placed, if you wish to change the delivery address, contact us as soon as possible at firstname.lastname@example.org . If the package has not yet been sent, it will be possible to change the address.
All our products are shipped from Italy. The average delivery takes usually 15-20 working days from the courier collection.
As soon as possible, our system automatically sends the tracking number to track the shipment. If you have not received detailed information about your order, contact us by email and we will check it.
Our courier is very careful to handle the packages sent with care. If for some reason one or more bottles should have arrived damaged at your address, contact us immediately at our address email@example.com and explain the extent of the damage. We will answer you as soon as possible.
In case of damaged goods, you may be asked to send us the bottle to be returned and to send us a photo with the description of the damage by email in order to avoid similar problems in the future.
In case of wine that is not to your liking, read our conditions of sale in the paragraph dedicated to returning the goods.
Even if it happens very rarely (about 0.5% of bottles) it can happen that your wine acquires a cork taste. In this case, keep the defective bottle with its contents and write to firstname.lastname@example.org we will intervene immediately.
Refunds or replacements cannot be made without the bottle.
Tours and Tastings
Monday to Saturday (from 9:00 am to 5:00 pm)
Sundays only in the morning and only by reservation.
Italian, English, French, Spanish, Portuguese
To reach us from Florence center, take the Tram at Santa Maria Novella station towards “Villa Costanza”.
Get off at the “Resistenza” stop (it takes about 20 minutes). Once you get off, go towards Via Turri, the main road, go back slightly in the opposite the tram’s traveling direction and go left towards the bus stop SETTANTOTTESIMO REGGIMENTO.
Take one of the following buses: no. 61, n. 62, no. 63.
Ask the driver to tell you where the FATTORIA SAN MICHELE A TORRI stop is, the drivers are usually very helpful. It will take about 15-20 minutes.
Unfortunately at the moment it is not possible to lodge at San Michele Farm. However, we would be more than happy to recommend some excellent accommodations nearby.
The picnic in Chianti is available from Monday to Saturday (from 9:00 am to 5:00 pm). The minimum booking is for 10 people.
Wine is a living product, which is why it must be stored correctly so as not to lose its organoleptic characteristics, to ensure its evolution and expression over time. We recommend storing your bottle positioned horizontally, at 53-57° F, in the absence of light and with a humidity of around 70%.
For white wines:
- FLUTE for Prosecco, sparkling wines, sparkling wines, Champagne
- TULIP for young and light wines
- RENANO for structured wines and great sparkling wines
- BALLON for young medium-bodied wines
- BORGOGNA for full-bodied and structured wines of medium aging
- GRAN BALLON for very structured and very aged wines
For swet wines:
- CUP for sweet and aromatic sparkling wines
- SMALL TULIP for raisins
- SAUTERN for meditation wines